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1st Aid Repairs - Video and Camera Repair in Kent

Specialists in the repair of portable electronic equipment.
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At 1st Aid Repairs, we're passionate about what we do. We specialise in the service and repair of camera and video equipment for the photographic industry and individuals, including:

  • SLR, DSLR and Compact Cameras
  • Broadcast Video Cameras and Equipment
  • Interchangeable Camera Lenses

We also repair other electronic equipment, such as laptops, monitors, projectors and flash equipment.

A family run business based in Tunbridge Wells, we pride ourselves on providing great customer service and affordable repairs.

For many of our customers, parting with their treasured camera equipment can be like losing an arm. As a result, we have worked hard to create a service that keeps the customer involved throughout every stage of the repair. You'll be kept informed from the first enquiry until it's back in your hands. Our collection and delivery service ensures that your device receives the best possible care.

We work directly with manufacturers for premium brands, including JVC, Nikon, Olympus, Panasonic, Sony and Canon.

Technology and Equipment

Repairing the latest technology requires the latest tools and equipment. 1st Aid Repairs has invested in the latest technology to ensure that we provide a quality repair service:

Individual Component Repair

Preheating, air-flowing solder systems give us the ability to replace the smallest components. Allowing us to replace parts like individual HDMI and USB sockets directly, without the high cost of replacing a whole circuit board.

Clean Room Facility

We have a clean room facility, combined with ionising, anti-static air guns which allows us to strip and clean lenses to the highest degree possible. We can also replace IR filters on CCD's and CMOS sensors to the manufacturers standards.

Calibration Equipment

Our dedicated calibration tools allow us to confirm your camera or screen is working properly. Allowing us to fix zoom and exposure issues that are normally difficult to replicate.

PAT Testing

We PAT test all mains powered equipment before it is returned to you.

Staff and Technicians

Our highly trained, specialist technicians are able to make repairs down to a component level. This means we can reduce the number of expensive parts required. Keeping your equipment working for longer.

Recycling

While we do our best to reduce, reuse and recycle, sometimes an item reaches the end of its useful life. In these cases we offer a WEEE regulated recycling program, and we only recycle through responsible, U.K. companies.

Privacy and Sensitive Data

Your data and personal details are sensitive. We take steps to store and dispose of both your personal data and equipment responsibly.

About us

We established 1st Aid repairs in 2000 and have a wealth of experience working alongside manufacturers, insurance companies, and some of the largest name brand stores around, as well as individual clients and professional film crews.

In this ever changing economy, we are keen to continue providing the best and most efficient service we can. We invest in our staff and business so that we have the latest tools and knowledge. By repairing equipment, we invest in a more sustainable environment for the next generation.

"Dear Mark and team, We have received the camera back. Thank you so much for your TLC and repair. I've checked it and it seems to be working fine. Really pleased with the service."

S Robins - Highbury
Professional Camcorder - AG-AC90AEJ

"THANKS A LOT GUYS,A FIRST CLASS JOB,AND THANKS FOR THE EXTRA SERVICE,I WILL USE YOU AGAIN,AND WILL CERTAINLY RECOMMEND YOU."

S McDonagh - London
DSLR Camera - Nikon D300s

"Thank you so much for the swift and efficient repair of my Sony Z5, camcorder. From initial enquiry to my personal collection, the service was first class. Would highly recommend your Company, having now experienced a good number of repairers over 30 years, First Aid Repairs are at the top of my list. "

Sony HVR-Z5E


C Browning - Plymouth

"Have received my duly repaired JVC camcorder on Saturday morning, before I left for work, and I'm delighted with your excellent service. Many Thanks for doing such a great job"

JVC GZ-HD520


D Duer - Dorset

"Made initial enquiry on the 29th December 2019 and the repaired camera delivered on the 7th January 2020. Fantastic service, excellent communication keeping me up to date at every step, packaging on return superb and repaired and working as expected. Very happy. Would happily recommend `1st Aid Repairs`." 

Panasonic DMC-TZ27


K Saunders - Peterborough

"I Just an email to say thanks to the great job in repairing my camera, send my thanks to all involved."

Sony DSC-HX20V

"Thank you for excellent service throughout. I particularly appreciated the one hour time slot notified by your courier, which allowed me to manage the rest of my day"

Sigma 18-250mm


L Neal - Oxford

"My experience was that the fault was identified from my brief description- this turned out to be correct and was repaired within the price quoted. The camera was returned securely and exactly at the time given. I was also advised on obtaining accessories that I need. A good honest and reliable service."

JVC GR-D820


A Whitehead - Tavistock

"Accurate estimate Repaired within time frame Friendly staff"

Canon Powershot SX200


D Brown - Wolverhampton

"Further to my recent camera repair, I can confirm that the camera has just been delivered to me by DPD without any apparent problems. I would like to thank you and your colleagues for a first class service and I look forward to doing business with you again." 

Sony DSC-RX100


J Shaugnessy - Canterbury

"Lens just arrived. Perfect exposures at all apertures and zooms. Many thanks for an excellent service." 

Olympus 12-60 F2.8


B Pritchard - Southampton

"Emails from 1st Aid Repairs where detailed and very helpful making the whole transaction worry free. Even rang to say problem with lens fixed and would be back within two days. Remarkable customer care in this day and age!!"

SONY SEL55F18Z


I Stewart - Hottingham

"Just to say thanks for the quick turnaround, I was able to use my camera on our recent honeymoon."

Panasonic DMC-TZ27


N Barton - London

"Thank very much for repairing my SONY camcorder I now look forward to seeing my old films once again and I hope to successfully transfer them to DVD."

Sony DCR-HC39E


D Tierney - Harpenden

"First class service, thanks." 

Panasonic DMC-TZ80


N Cheadle - Leominster

"Just had my camera returned today after a repair. It appears to have been resolved. Thank you. I am very impressed by your service . I enquired by email and got a very quick and clear reply outlining what you proposed to do, how much it would cost and the process of contacting me. I would certainly recommend your firm to anyone" 

Panasonic DMC-TZ70


P Dayanda - Chester

"Excellent job repairing my Panasonic lumix camera. Very quick and much cheaper than competitors...."

Panasonic DMC-TZ60


D Thomson - Largs

"Dear 1st Aid Repairs team, We have received the camera back. Thank you so much for your TLC and repair. I've checked it and it is working fine. Really pleased with the service. "

AG-AC90AEJ


S Robins - Highbury

"THANKS A LOT GUYS,A FIRST CLASS JOB,AND THANKS FOR THE EXTRA SERVICE,I WILL USE YOU AGAIN,AND WILL CERTAINLY RECOMMEND YOU." 

Nikon D800


S Mcdonagh - London

"I was really grateful for the specialist help and advice I got from 1st Aid Repairs. My camera came back as good as new! many thanks."

JVC GY-HM700E


S Barlow - Sheffield

"Was astounded by how fast and good the feedback to my enquiry was! Received an in detail explanation as to what service my camera would need based on a very sketchy description of my camera fault. The price was very competitive and have already recommended to other friends of mine! The only reason I haven`t yet follow up with my repair is because I am in contact with a jockey who is sponsored by a camera company in the area, however prior to this I would have 100% gone with 1st aid repairs. Thankyou"

Nikon D5300


S MAE - Swindon